He travelled with us in the luggage compartment. The Pune dabbawalas complement the work of canteens by provision of a home delivery service. After that if the delay persists, the services are stopped as it affects the services to other customers in the logistics chain. The planning and implementation of urban transport infrastructure rests with multiple agencies which do not necessarily work in a coordinated manner. These carts are loaded into predetermined compartments in the beginning or at the end of the train. In most cities, the goods transport is fully deregulated and fares are governed by market forces. Indian Auto fuel policy

Decisions from the top are usually followed unquestioningly. Lower price induces volume and scale economies. In Bombay, Mahadeo Havaji Bachche started a lunch delivery service with about a hundred men. Secondly, the dabbawala organisation was contacted and open ended interviews were held with key members of the Trust to gather information of its history, work culture and present challenges. With insufficient education to work as clerks in British homes, but with enough sinew and energy to undertake any hard work, the idea of delivering home-made food was born. It enables material flow and tracking of individual boxes by detailed information which integrates the knowledge and information of individual dabbawalas on route, origin, handling agent, destination address, etc. By , 35 million plus cities existed in India, with the largest cities namely Delhi, Mumbai and Kolkata having a population of more than 10 million each.

At the destination it is concentrated on a small geographical area. The alignment runs a major sea bridge of 14 km abutting the western shore line. This could be because of many reasons.

As you know, six-sigma is a process, not a statistic. Document1 73 The dabbawala services have contributed to the positive image of the city.

Moreover, road traffic regulations and pollution norms imposed mumbi the authorities have no impact on the dabbawala activities as they do not operate motorised vehicles. The forecasted private vehicle growth in MMR is expected to grow by 9 million by 25 http: Every dabbawala buys a railway pass which allows them to make unlimited trips on designated routes for dabbaala period of time.


mumbai dabbawala case study summary

The origin to hub transfer normally happens in designated carts. Information such as dabbaala number of trips by each vehicle in the transport company, vehicle occupancy factors, sizes of vehicles in different fleets, goods transports via different transport modes, use of road space by trucks and lorries and much more information is usually missing in typical surveys carried out in many cities abroad Sriraman et al.

The rail commuting public is largely tolerant to the inconveniences caused by the dabbawalas in the overcrowded and overstretched suburban rail system of Mumbai. Andhra Pradesh to be… on Andhra Pradesh to become India…. ByIndia had established as the second fastest growing major economy 6.

mumbai dabbawala case study summary

After that if the delay persists, the services are stopped as it affects the services to other customers in the logistics chain. The following conditions are identified as unique to the Mumbai dabbawala system which has sustained the service for so many years. Establishments needing large areas and having summady clientele appear to have adopted decentralized locations while smaller establishments, essentially depending on inter linkages with other establishments and competing with similar establishments, have agglomerated in areas with relatively lesser real estate market prices.

Mumbaii lies on the west coast of India and has a deep natural harbor. Document1 80 One of the important characteristics of the Dabbawala business model is its scalability i. The dabbawalas do not xtudy for lunch fase if they are not ready at the collection points. This aspect has a potential for transferability Document1 83 especially in cities where public transport services are reliable, regular, cheap and with the network that is well connected.

The dabbawallahs hence chose to evolve a coding system that is understandable and simple to its workers, fully recognizing the fact that its strength lies on its cheap labour and committed workforce.


A summary – ‘Dabbawalas: Mumbai’s lunchbox carriers’

They generally tend to be middle-class citizens who, for economy reasons, hygiene, caste, dietary restrictions or simply because they prefer whole-some food, rely on the dabbawala to deliver a home cooked mid-day meal Quien This makes the service attractive for the lower middle class employees who constitute the target market segment for the tiffin box delivery services in Mumbai. Lunch boxes are marked in several ways: The main objectives of the study are to identify travel and transport patterns of residents in Mumbai and recommend long term comprehensive transportation strategy for MMRDA upto He said he didn’t know what that was.

The members do not consider themselves as logistics providers but see the job as an opportunity to provide food to their customers which is a source of pride for them.

Apparently, at a conference ina reporter asked the president … whether the tiffinwallahs were a six-sigma organization.

mumbai dabbawala case study summary

The region has a km coastline of which a vast area is occupied by wetlands and mangroves. A collecting dabbawala, usually on bicycle, collects dabbas either from a worker’s home or from the dabba makers.



Registration is done on basis of vehicle category Sriraman et al. This site uses Caes to reduce spam. Incase the demand drops, the apprentices are temporarily laid off who then seek other employment sources during slack periods.

On 21 MarchPrakash Baly Bachche carried three dabbawalla tiffin crates on his head at one time, which was entered as a Guinness world record.

Many of the transport sector activities are state controlled, there are other significant segments which are almost entirely in the private sector. It’s Big Mac vs.